Help & FAQ

H&S Gifts Help & FAQ

How much is shipping in Australia?

For eligible Australian orders, standard shipping is $7.95 AUD under $100 and free from $100. Your final shipping charge is shown before payment. If items need separate fulfilment, checkout will show the applicable combined delivery rate before you pay.

When will my order arrive?

Our standard Australian delivery estimate is generally 7–15 days. Personalised or made-to-order products can require additional production time, and any more specific information shown on the product page or at checkout should be checked before ordering.

How can I contact H&S Gifts?

Email us at support@hsgifts.org. For order questions, please include your order number.

How long do I have for an eligible change-of-mind return?

Eligible standard, non-personalised products can generally be requested for return within 14 days of delivery, subject to our Returns & Refunds Policy and the condition requirements stated there.

What if my order arrives damaged, faulty, incorrect or incomplete?

Please contact us as soon as possible, ideally within 7 days of delivery. Keep the item and packaging and, where reasonably possible, provide clear photos of the product, packaging and shipping label.

We also strongly recommend recording a continuous unboxing video. It can help us investigate the issue with the supplier or carrier, but it is not an absolute requirement and does not remove rights available under Australian Consumer Law.

Can personalised products be returned?

Personalised and custom-made products are generally not eligible for change-of-mind returns once production has started. This does not affect your rights if an item is faulty, damaged, materially different from its description, or made incorrectly due to an error by H&S Gifts or our fulfilment partner.

Can opened makeup or beauty products be returned?

For hygiene and safety reasons, change-of-mind returns for makeup, cosmetics and other hygiene-sensitive items generally require the product to be unused, unopened and with any hygiene or safety seal intact. Faulty or unsafe products are handled separately under applicable consumer law.

Why might items from one order arrive separately?

Some products may be fulfilled from different suppliers or locations, so items from the same order can arrive in separate parcels and on different days.