Shipping & Delivery Policy

Last updated: October 2026

Shipping & Delivery Policy

H&S Gifts aims to provide clear and reliable delivery information. This policy applies together with our Returns, Refunds & Damaged Items Policy and any rights available under the Australian Consumer Law.

1. Australian shipping cost

For eligible Australian orders, standard shipping is $7.95 AUD for orders under $100 and free for orders of $100 or more. Your final shipping charge is shown at checkout before payment.

Some products are fulfilled from different suppliers or locations. If an order needs separate fulfilment, Shopify may combine delivery rates for those shipments. Any applicable rate—including free standard shipping when the cart qualifies—is shown before you complete payment.

2. Order processing

Orders are prepared for fulfilment after payment is confirmed. Processing times can vary by product, supplier and destination. Personalised or custom-made products may require additional production time before dispatch.

3. Delivery estimates

Our standard Australian delivery estimate is generally 7–15 days unless a product page or checkout shows different information.

Any delivery timeframe shown on a product page, at checkout, in an order confirmation or in shipping updates is an estimate unless we expressly state that a delivery date is guaranteed.

Actual delivery times can be affected by the carrier, destination, public holidays, peak periods, weather, customs, supplier processing and other circumstances outside our direct control.

4. Multiple parcels

Some products may be fulfilled from different suppliers or locations. As a result, items from the same order may arrive in separate parcels and on different days.

Receiving only part of an order does not necessarily mean the remaining items are missing.

5. Shipping address

Customers are responsible for entering a complete and accurate delivery address at checkout. Please check your address carefully before placing your order.

If you notice an error, contact us as quickly as possible. We will try to update the address before fulfilment begins, but changes may not be possible once an order has been processed or dispatched.

If a parcel is returned because an incorrect or incomplete address was supplied by the customer, reasonable re-delivery costs may apply. If the address error was caused by H&S Gifts or our fulfilment process, the customer will not be charged to correct our error.

6. Tracking

Where tracking is available, tracking information may be provided after dispatch. Tracking updates are supplied by the carrier and may sometimes take time to appear or update.

7. Delayed orders

If your order has not arrived within the estimated delivery timeframe, please contact H&S Gifts so we can investigate with the carrier or fulfilment partner.

Customers are not expected to resolve delivery problems with our supplier themselves.

Where goods are not supplied within a promised or reasonable timeframe, H&S Gifts will provide an appropriate remedy where required under Australian Consumer Law.

8. Lost or missing parcels

If tracking indicates that a parcel may be lost, or if it has not arrived after a reasonable period, please contact us with your order number.

We may investigate with the carrier and request reasonable information from you before arranging the appropriate resolution.

9. Damaged parcels or products

If your parcel or product arrives damaged, faulty, incorrect or incomplete, please contact us as soon as possible, ideally within 7 days of delivery.

Please keep the item and packaging while we review the issue. Where reasonably possible, provide clear photos of the product, packaging and shipping label.

We also strongly recommend recording an unboxing video when opening your parcel, as this can help us provide evidence to our supplier or carrier and may allow us to resolve the issue faster. An unboxing video is recommended but is not an absolute requirement.

For full details, please see our Returns, Refunds & Damaged Items Policy.

10. International orders

H&S Gifts currently accepts online orders for delivery within Australia. If international shipping is introduced later, available countries, rates and any customs information will be shown at checkout.

11. Australian Consumer Law

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable law.

12. Contact us

If you have a question about shipping, tracking, a delayed parcel, a missing order or a delivery issue, please contact H&S Gifts through our Contact page and include your order number.