Terms of service
H&S Gifts β Terms of Service
Last updated: October 2026
Welcome to H&S Gifts. These Terms of Service apply when you visit, browse, create an account, place an order, purchase a product, contact us, or otherwise use our website at https://hsgifts.org.
Throughout these Terms, βH&S Giftsβ, βweβ, βusβ and βourβ refer to H&S Gifts. βYouβ and βcustomerβ refer to any visitor or customer using our website or purchasing our products.
By using our website or placing an order, you agree to these Terms of Service together with our Privacy Policy, Returns & Refunds Policy and Shipping & Delivery Policy.
Nothing in these Terms excludes, restricts or modifies any rights that cannot legally be excluded under the Australian Consumer Law or other applicable law.
1. Online store
Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer products and services to customers.
Purchases made through H&S Gifts are transactions between you and H&S Gifts. Shopify provides the technology used to operate the store but is not the seller of products purchased from H&S Gifts.
2. Eligibility
By placing an order, you confirm that you are legally capable of entering into a purchase agreement or that you have permission from a parent or legal guardian where required.
You must not use our website or products for any unlawful or prohibited purpose.
3. Products and product information
We aim to present product descriptions, specifications, colours, sizes, personalisation options, images and other information as accurately as reasonably possible.
However:
- colours may appear slightly different depending on your device or screen settings
- handmade, wooden, natural or personalised products may have reasonable variations in colour, grain, texture or finish
- packaging may occasionally change
- products supplied by third-party fulfilment partners may be updated by the manufacturer or supplier
Reasonable variations do not necessarily mean a product is defective.
This does not affect your rights where a product is materially different from its description, images, sample or what you ordered.
4. Product availability
All products are subject to availability.
Stock levels may change without notice, particularly where products are fulfilled by supplier partners.
If a product becomes unavailable after you place an order, we will contact you and provide an appropriate option, which may include a replacement, waiting for restock, or a refund where appropriate.
5. Prices
Unless otherwise stated, prices displayed on H&S Gifts are in Australian dollars (AUD).
Prices, discounts and promotions may change from time to time.
The price charged will generally be the price displayed at checkout when your order is placed.
Where we discover a genuine pricing, technical or listing error, we may contact you before fulfilment to explain the issue and provide appropriate options.
Nothing in this section limits rights available under applicable consumer law.
6. Orders
Submitting an order does not necessarily mean the order has been accepted for fulfilment.
We may need to review an order for reasons including:
- payment verification
- suspected fraud
- incorrect product information
- stock availability
- delivery restrictions
- obvious pricing errors
- personalisation information requiring clarification
If we cannot fulfil your order, we will contact you and provide an appropriate remedy.
7. Personalised and custom-made products
Customers are responsible for checking all customisation information carefully before submitting an order, including:
- names
- spelling
- dates
- initials
- colours
- sizes
- wording
- other personalised details
Once production or personalisation has started, we may not be able to cancel or change the order.
Personalised and custom-made products are generally not eligible for voluntary change-of-mind returns once production has started.
However, this does not affect your rights if the product is faulty, damaged, materially different from what was ordered, or made incorrectly because of an error by H&S Gifts or our fulfilment partner.
8. Makeup, cosmetics and hygiene-sensitive products
Customers should review product information, instructions, ingredients and warnings before using cosmetic or beauty products.
For hygiene and safety reasons, change-of-mind returns for makeup, cosmetics, pierced jewellery and other hygiene-sensitive products may only be accepted where the item is unused, unopened and any hygiene or safety seal remains intact.
This does not affect rights available where a product is faulty, unsafe, damaged or incorrectly supplied.
If you experience an unexpected reaction to a cosmetic product, stop using it and seek appropriate medical advice if required.
9. Payment
Payment must be successfully authorised before an order can be processed.
Available payment methods are shown at checkout.
Payment processing may be provided by Shopify Payments or other authorised payment providers. Those providers may process your payment information in accordance with their own terms and privacy practices.
10. Shipping and delivery
Delivery times shown on our website are estimates unless we expressly state otherwise.
Some products may be fulfilled by different suppliers or locations. This means items in the same order may arrive in separate parcels and on different days.
Customers are responsible for providing an accurate and complete delivery address.
If an order is returned because the customer supplied an incorrect or incomplete address, reasonable re-delivery costs may apply.
If your parcel is delayed, missing or damaged, please contact H&S Gifts so we can investigate with the carrier or fulfilment partner.
Our full Shipping & Delivery Policy is available at:
https://hsgifts.org/pages/shipping-delivery-policy
11. Returns, refunds and damaged products
Eligible standard, non-personalised products may be returned under our voluntary 14-day change-of-mind policy, subject to the conditions set out in our Returns & Refunds Policy.
If your order arrives damaged, faulty, incorrect or incomplete, please contact us as soon as possible, ideally within 7 days of delivery.
Where reasonably possible, we recommend keeping the packaging, taking clear photographs and recording an unboxing video. An unboxing video can help us investigate claims with suppliers or carriers but is not an absolute requirement.
The 14-day change-of-mind period and preferred 7-day damage-reporting period do not restrict rights available under Australian Consumer Law.
Our complete Returns & Refunds Policy is available at:
https://hsgifts.org/pages/returns-refunds-damaged-items-policy
12. Order cancellations and changes
If you need to cancel or change an order, contact us as soon as possible at:
We will try to accommodate changes before fulfilment begins.
However, cancellation or modification may not be possible after:
- fulfilment has started
- the order has been dispatched
- a personalised product has entered production
This does not affect any rights or remedies that apply under Australian Consumer Law.
13. Promotions and discount codes
Promotional offers and discount codes may be subject to additional conditions such as:
- expiry dates
- minimum spend
- product exclusions
- one use per customer
- limits on combining promotions
Unless stated otherwise, promotions cannot be exchanged for cash.
We may correct or cancel promotions affected by genuine technical or administrative errors, subject to applicable law.
14. Gift cards
Where H&S Gifts offers paid gift cards, applicable expiry dates and conditions will be displayed when purchasing or using the gift card.
Gift cards will be handled in accordance with applicable Australian law.
15. Intellectual property
Unless otherwise stated, the content on the H&S Gifts website, including our branding, text, layouts, graphics and original marketing material, is owned by or licensed to H&S Gifts.
You may use our website for personal shopping purposes.
You must not reproduce, copy, republish or commercially exploit our website content without permission, except where allowed by law.
Product names, trademarks and supplier-owned materials remain the property of their respective owners.
16. Reviews, comments and customer content
If you submit a review, photograph, testimonial or other content to H&S Gifts, you confirm that:
- you have the right to submit it
- it is truthful to the best of your knowledge
- it does not violate another personβs rights
- it is not unlawful, threatening, defamatory, abusive or misleading
Where permitted by law and the platform used, you allow H&S Gifts to display your submitted review or content in connection with our store and products.
We may moderate or remove content where reasonably necessary, including spam, fraudulent reviews or unlawful material.
17. Third-party services and links
Our website may contain links to third-party websites or use services provided by companies such as:
- Shopify
- payment providers
- shipping carriers
- fulfilment partners
- analytics providers
- social media platforms
Third-party websites and services may have their own terms and privacy policies.
H&S Gifts is not responsible for independent third-party websites that we do not control.
However, where a supplier or delivery carrier is used to fulfil your H&S Gifts order, you should contact H&S Gifts about problems with your order rather than being required to resolve the matter directly with the supplier.
18. Privacy
Your privacy is important to us.
Our Privacy Policy explains how information may be collected, used and disclosed when you use H&S Gifts.
You can review the current Privacy Policy at:
https://hsgifts.org/policies/privacy-policy
Shopify also processes certain information in connection with operating our store.
19. Prohibited use
You must not use the H&S Gifts website:
- for unlawful activity
- to commit fraud
- to distribute malware or malicious software
- to interfere with the security or operation of the website
- to impersonate another person
- to provide deliberately false information
- to infringe intellectual property or privacy rights
- to scrape or misuse store information in a way prohibited by law or applicable platform rules
We may restrict access where reasonably necessary to protect customers, the store or our services.
20. Errors and omissions
Occasionally, our website may contain typographical errors, inaccurate information or omissions relating to:
- product descriptions
- pricing
- promotions
- shipping
- availability
- product specifications
We may correct genuine errors when identified.
If an error materially affects an order you have already placed, we will contact you and provide appropriate options.
21. Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the circumstances, you may be entitled to remedies where goods:
- are faulty
- are unsafe
- are not of acceptable quality
- do not match their description
- are not fit for a disclosed purpose
- otherwise fail to satisfy an applicable consumer guarantee
Nothing in these Terms is intended to exclude, restrict or modify these rights.
22. Limitation of liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by law, H&S Gifts will not be responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.
Any limitation in these Terms operates subject to Australian Consumer Law and other rights that cannot legally be excluded.
23. Changes to these Terms
We may update these Terms from time to time to reflect changes to:
- our business practices
- products or services
- Shopify functionality
- applicable laws or regulations
The latest version will be published on our website with an updated date.
Changes will not remove rights that have already arisen under applicable law.
24. Governing law
These Terms are governed by the laws applicable in Western Australia, Australia, together with applicable Commonwealth laws including Australian Consumer Law.
Nothing in this section prevents a customer from exercising rights available under applicable consumer protection laws.
25. Contact information
Questions about these Terms of Service or your H&S Gifts order can be sent to:
H&S Gifts
Email: support@hsgifts.org
Website: https://hsgifts.org
